I am a public sector worker; I recently discovered that no remittance has been made on my behalf despite regular deductions from my salary?

There are two categories to this – Treasury funded organizations and those on the Integrated Personnel and Payroll Information System (IPPIS)

The National Pension Commission (PenCom) is responsible for remitting the pension contributions for treasury funded ministries, departments & agencies (MDAs). PenCom determines the actual pension benefits due to individual employees based on the Nominal rolls submitted by their employers. You are to liaise with your employer to include your correct details on the Nominal roll to be submitted directly to PenCom

Contributions for ministries, departments & agencies (MDAs) under Integrated Personnel and Payroll Information System (IPPIS) are remitted by the Office of the Accountant General of the Federation.

Kindly liaise with any federal pay office near you.


What should I do if I observe that my monthly remittances are less than the amount being deducted from my monthly salary?

For Public Sector Employees: it is important to note that the National Pension Commission (PenCom) has discontinued the use of documentary evidence for remittance purposes. Public sector employees are expected to liaise with the pension desk officers of their organisations to include their correct details on the Nominal Roll that will be submitted directly to PenCom. The Nominal Roll is used by PenCom to retrieve employees’ details from various Ministries, Departments and Agencies (MDAs) to enable them determine the actual pension contribution deduction due individual employees based on their current grade levels and steps.

Kindly liaise with your employer to include your details on the Nominal Roll to be submitted to PenCom. We assure you that where additional remittances are made on your behalf, your account will be credited and you will be notified accordingly.

For Private Sector Employees: please be advised that contributions are credited to individual Retirement Savings Accounts (RSAs) based on the remittance advice received from the employer. Therefore, we advise that you liaise with your employer on the disputed remittances for prompt resolution.

It is also important to note that we charge an Administrative fee of N100 monthly as approved by PenCom. This fee is deducted from the total contributions received for each month. The net contributions are subsequently invested on behalf of our clients.   


Why was there a deduction of excess contributions from my RSA?

The National Pension Commission (PenCom) is responsible for the remittance of pension contributions for employees of treasury funded public sector institutions yet to adopt the Integrated Personnel and Payroll Information System (IPPIS).

A reconciliation of remittances into your RSA was carried out by PenCom and we received an instruction to refund the excess amount remitted into your account prior to when your employer migrated to IPPIS. Reconciliation is also carried out by PenCom on receipt of Nominal Roll submissions by MDAs to ascertain if prior remittances made based on Documentary Evidence submissions were adequate and where there were overpayments, refunds are requested by PenCom.

I noticed that my account is not up to date and my employer confirmed remittance in my new name.

Please note that your name on our database and contribution schedule sent by your employer must be the same for ease of crediting your account. If your name has changed on your employer’s records and remittance has been made in the new name, we request you notify us and provide the supporting documents to enable us update your details and credit your account accordingly.